Transitioning your operations to the offshore delivery team is one of the most critical steps in the process.

• Map "as is" process of client
• Gather and create documentation for team training. Include policies, procedures, step-by-step processes and instructions, employee guides, and software use guides, etc.
• Demo india1infotech online workflow system utilized for scanning and transmitting data and images offshore.
• Define process and procedure for client scanning of batches as well as evaluating client scanning equipment and software.
• Select and train the offshore Team Leader
• The offshore team lead is sent to the US to work along-side the client in their offices. This allows the Team Lead to gain first hand knowledge of your company and your processes. They are then able to take that knowledge back to India to train the offshore Client Delivery Team. Not only will this help the offshore Team to understand the clients processes and culture, but it also allows the client to meet and work with one of the key people responsible for ensuring a successful migration.
• Select India Client Delivery Team
• Employees are selected to be assigned to the clients account based on client specific requirements, i.e. education, experience, verbal skills, certifications, etc.
• Offshore Team Lead trains offshore Delivery Team (see training as hyperlink or pop-up box)
• Initial pilot begins, running parallel process to client's onshore delivery.
• Quality assessment of pilot run
• Upon acceptance of quality assessment, full migration implemented as per client timeline
• US Account Manager holds routine meetings (weekly, monthly or quarterly as desired by client) in order to review performance, quality and overall satisfaction levels with the client
• Continuous process implementation analysis and reengineering