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TECHNOLOGY
A client's trust is critical to the success of our company. We understand that it is our responsibility to build that trust by being a state-of-the-art company. This takes an ongoing commitment to continuously upgrading our systems, infrastructure, and security.
State-of-the-Art Online Workflow Application:
- india1infotech has designed its own custom online workflow application that facilitates the transmission and tracking of scanned images and data between the U.S. client and the offshore operation. This system works as a communication tool for monitoring the workflow between the offices as well as a quality assurance tracking system for clients to retain control of the operations.
State of the Art Security:
- Secure Point-to-Point hard cable circuit between India and United States.
- Original documents and records never leave the U.S.!
- HIPAA Compliance:
- All staff members are being trained on PHI and will be required to sign confidentiality agreements
- Medicare ANSI X12 Transaction and Code Sets in production in some states and in process in others
- Cisco Routers with built in Hardware Firewall protection
- Data Encryption and Backup Storage
State of the Art Technology:
- Voice Over IP
- Fiber Optic Lines - Direct Point to Point Data Circuits
- Video Conferencing
- Customized Software and Reporting Tools
State of the Art Backup and Redundancy
- 300KVA power supply with 100% backup
- LAN/WAN design - Switched Network - Cisco / Lucent components
- Baseline network - Windows NT - 4 servers
- Provision for hosting client's servers/databases
- 3 levels of power redundancy
- International connectivity - high speed lines
- Operational outbound/inbound Call Center
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